Privacy Policy

• Contact details: name, email address and mobile number.
• Address details: shipping and billing address, and GSTIN if you provide one.
• Order information: products, quantities, amounts and order history.
• Payment information: payments are processed by Razorpay. We receive the payment status, payment ID and payment method, but we never see or store your full card, UPI PIN or bank login details.
• Contact form data: the details and message you send us.
• Usage data: cookies and analytics data such as pages visited, device and browser type.

• To process, ship and support your orders
• To send order, payment and shipping updates
• To reply to your enquiries
• To keep accounting and tax records
• To improve our website and prevent fraud

We use essential cookies to keep your cart and session working. We may use Google Analytics to understand how visitors use the site. You can block cookies in your browser settings.

We share only the information needed with trusted service providers:

• Razorpay for payment processing
• Zoho (Zoho Books and Zoho Desk) for accounting, invoicing and customer support
• Courier partners for delivery
• Email service providers for order and support emails
• Hosting and database providers that run this website

We do not sell your personal information.

We keep order and invoice records for as long as required under Indian tax and accounting law. Contact form messages are kept for as long as needed to handle your enquiry.

The website uses HTTPS, and access to customer data is restricted to authorised staff. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.

You can ask us to access, correct or delete your personal information, subject to legal record keeping requirements. Write to support@cztl.bz.

CZTL, Head Office, Pune, Maharashtra 411027, India. Email: support@cztl.bz