Because our products are liquid chemical solutions, we cannot accept returns of opened or used bottles for safety and quality reasons. We will always help if your order arrives damaged, incorrect or incomplete.
01
Eligible returns and replacements
- Product received damaged, broken or leaking
- Wrong product or wrong quantity received
- Product missing from the package
You must report the issue within 48 hours of delivery.
02
How to report a problem
- Write to support@cztl.bz or use our contact form.
- Include your order number, photos of the product and package, and an unboxing video if available.
- Our team will review and reply within 2 working days.
Once approved, we will send a replacement free of charge or issue a refund.
03
Non-returnable conditions
- Opened, used or partially used bottles
- Products without the original seal or packaging
- Issues reported more than 48 hours after delivery
- Damage caused after delivery
04
Order cancellation
You can cancel an order before it is dispatched by contacting us with your order number. Once an order is shipped it cannot be cancelled.
05
Refund process and timeline
Approved refunds are issued to the original payment method through Razorpay. Refunds are initiated within 3 working days of approval. Your bank or card issuer may take a further 5 to 7 working days to credit the amount.
06
Contact
Email support@cztl.bz.
Business details: CZTL is a brand of Conzapp Technologies LLP, which operates this website and is the seller for all orders. Address: Head Office, Pune, Maharashtra 411027, India. Contact: support@cztl.bz.
Still have a question?
Check the FAQ or write to us with your order number.